F.A.Q

We offer dog walking, doggy day care and dog boarding. We also offer half-day doggy day care (morning/afternoon/evening).

Please contact us by either using the contact form or by email at [email protected] and let us know which service/s you are interested in for your dog.
Don’t forget to add your postcode so we can see if you fall inside our catchment area for collecting/dropping off dogs.
Once we have established with you the days/times, we will ask you to fill out an enrolment form to gather some information on your dog before arranging a charged trial service for them. This will be to establish how they will fit in and then we can take it from there.

Dog Walkers London is based in the London Borough of Camden.
For dog walking, we will check your postcode when you enquire to see if you are within the catchment area for dog walks which are usually done in Regents Park, Primrose Hill and occasionally Hampstead Heath.

For Doggie Day Care and Dog Boarding, please get in touch.

We can cater for regular and ad hoc requests.
We will always try to be as flexible as we can for you, even if it is a last minute request.
In order to guarantee a booking though, it is advised that you aim to provide at least a weeks notice.

When first getting to know a dog, we charge for a trial walk to assess the dog and see how they will fit in with the dynamic of the other dogs and pack. We walk in very small packs of no more than 4 dogs per walker.

We will collect and drop off your dog from your place at the arranged time either by car or on foot.

Yes, we have full public liability insurance provided by Pet Business Insurance.

Full details of our cancellation policy are laid out in our terms and conditions.

Please contact us by email or telephone by giving at least 24 hours notice for the Dog Walking and Doggy Day Care service for no charges to apply.

Please contact us by email or telephone by giving at least 1 week’s notice for the Dog Boarding service for no charges to apply.

If you are going away or decide to pause or stop our services, we require at least 1 week’s notice.

In order to secure the booking, we require full payment upfront at the time of booking for the Dog Walking and Doggy Daycare Services and 50% upfront at the time of booking for the Dog Boarding Service. The remaining 50% for the Dog Boarding Service will be required on the last day of service.

When we enrol your dog, we take your dog’s vet details in case of an emergency. In the unlikely event of an emergency, we will immediately call and notify you. If veterinary assistance is required, we will take your dog to your nominated vet or to the nearest possible one depending on the circumstances.

We will ask you to sign an off lead form giving permission for your dog to be walked off lead. We will then assess the dog to make sure that we are confident that your dog is within our control.

No. Most clients are comfortable sharing a set of keys with Dog Walkers London to enable us to collect and drop off your dog even if you are not home.

We walk Monday to Fridays.
Weekend bookings are subject to availability.

Weekend and Bank Holiday walks are subject to availability, please contact us for more details.

No, we typically offer group walks and they are not suitable for an aggressive dog to be on.

No, we only offer dog boarding.

We require at the time of booking a 50% deposit for dog boarding before the request can be considered booked. We require a week’s notice for cancellation of dog boarding for no charges to apply.

Please contact us if your puppy is at least 6 months old.

We get wet! We are happy to clean and dry your dog off as much as possible. We do ask that you leave a towel out and an accessible working hose to do this.
In extreme weather conditions, we may have to cut short/cancel a walk for the safety of the dogs and ourselves.

Dog Walkers London is happy to administer medication for your pet(s), in accordance with your written instructions.

It is a legal requirement for your dog to wear a contact tag when in public. You will also need to provide a suitable and humane lead/harness.

If your dog is attending doggy day care or boarding, you will need to provide food to last the duration of your dog’s stay.

Our terms and conditions can be found here.